Privacy Policy

Super Mountain GmbH
Via Chantunela 11
7503 Samedan
Last updated: 09.07.2025

1. Introduction

Super Mountain GmbH (hereinafter “we” or “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and process personal data when you visit our website or use our online services, including our online shop. We comply with the Swiss Federal Act on Data Protection (revFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Contact

Super Mountain GmbH
Via Chantunela 11
Email: contact[at]superstmoritz.com

3. What Personal Data We Collect

  • We may collect the following categories of personal data:

  • Identification and contact data (e.g. name, email address, phone number, shipping address)

  • Order and payment data (e.g. purchased items, payment provider, order history)

  • Newsletter subscription data

  • Communication content (e.g. messages sent via contact form or email)

  • Usage and technical data (e.g. IP address, browser type, device information, access times)

  • Cookies and tracking data (see section 8)


4. Purposes of Data Processing

We process personal data for the following purposes:

  • To operate, maintain, and improve our website and online shop

  • To process and fulfill your orders, including shipping and payment handling

  • To manage customer service and support inquiries

  • To send newsletters and event updates (with your consent)

  • To analyze user behavior for website improvement

  • To comply with legal obligations and accounting requirements

5. Legal Basis

The processing of your personal data is based on the following legal grounds:

  • Consent, e.g. for newsletter subscription or marketing purposes

  • Contractual necessity, e.g. to process and deliver your online order

  • Legitimate interests, e.g. security and performance of our digital services

  • Legal obligations, e.g. tax or record-keeping duties

You may withdraw your consent at any time with effect for the future.

6. Online Shop and Payments

If you place an order via our online shop, we process your personal data as necessary to complete the transaction. This includes:

  • Processing your order

  • Handling payments

  • Shipping goods to your address

  • Providing order confirmations and invoices

  • Managing returns or customer service requests

Payment information (e.g. credit card details) is processed directly and securely by our payment service providers. We do not store your payment details ourselves.

7. Newsletter via Mailchimp

When you sign up for our newsletter, your email address and (optionally) your name are transferred to Mailchimp (The Rocket Science Group LLC), a U.S.-based provider. Mailchimp stores this data on our behalf and may use cookies to track newsletter performance (e.g. open and click rates). Mailchimp complies with international privacy standards, and we have a data processing agreement in place.

You may unsubscribe at any time via the link in any newsletter or by contacting us.

Mailchimp privacy policy: https://mailchimp.com/legal/privacy

8. Cookies and Web Analytics

We use cookies and similar technologies to provide a secure and user-friendly website experience. Cookies are small text files stored on your device that enable functions like:

  • Shopping cart storage

  • Session management

  • Website analytics (e.g. via Google Analytics or Matomo)

  • Marketing or performance tracking (if applicable and with your consent)

You can manage or disable cookies via your browser settings at any time.

9. Data Sharing and Third-Party Services

We do not sell your data. However, we may share your data with trusted third parties such as:

  • Payment providers (e.g. Stripe, PayPal, etc.)

  • Shipping and logistics partners

  • Service providers for IT, email, or analytics services

  • Legal authorities, if required by law

All third-party service providers are contractually obligated to protect your data and act only on our instructions.

10. Data Storage and Retention

Your personal data is stored on secure servers located in Switzerland or the EU. We retain your data only as long as necessary for the purpose for which it was collected, or as required by law (e.g. for tax records).

11. Data Security

We apply appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse.

12. Your Rights

You have the following rights under Swiss law (and under GDPR, if applicable):

  • Right to access your data

  • Right to correct or update inaccurate data

  • Right to erasure (“right to be forgotten”)

  • Right to object to processing, where justified

  • Right to withdraw consent at any time

  • Right to data portability, where applicable

To exercise your rights, please contact us using the information in section 2.

13. Third-Party Links

Our website may contain links to external sites (e.g. partners, social media, press). We are not responsible for their privacy practices or content.

14. Changes to This Policy

We reserve the right to amend this Privacy Policy from time to time. The latest version is always available on our website and applies from the date of publication.